上周通话统计 Last week call stats
247
Last 7 days
82/100
本周表现良好 Good performance
6
Active reps
通话总数 Total Calls
247
12% vs 上周 vs last week
平均分数 Avg Score
82
3% vs 上周 vs last week
成功率 Win Rate
42%
5% vs 上周 vs last week
运输条款不匹配 Shipping Terms Mismatch
买家要求 CIF 迪拜，销售确认 FOB 上海，买家期望含运费 Buyer asks for CIF Dubai, Distributor confirms FOB Shanghai, Buyer expects Freight included
高风险 • 合规问题 Critical • Compliance Issue
违反免费样品政策 Unauthorized Free Sample
销售代表同意向新潜在客户提供免费样品，未进行潜在客户资格审查（违反政策） Sales rep agrees to free sample for new lead without lead qualification as stated in policy
高风险 • 政策违规 Critical • Policy Violation
产品规格错误 Product Specification Error
销售代表称产品为 IP67，实际等级为 IP54，潜在合规问题 Sales rep says product is IP67, real rating is IP54, potential compliance issue
高风险 • 合规问题 Critical • Compliance Issue
| 客户 Customer | 公司 Company | 销售代表 Rep | 类型 Type | 时长 Duration | 评分 Score | 时间 Date | 操作 Action |
|---|---|---|---|---|---|---|---|
| 王明 Wang Ming | 上海科技有限公司 Shanghai Tech | 李娜 Li Na | Discovery | 28:43 | 92 | Today 2:15 PM 今天 14:15 | |
| 张伟 Zhang Wei | 北京软件公司 Beijing Software | 陈静 Chen Jing | Demo | 22:15 | 84 | Today 11:30 AM 今天 11:30 | |
| 刘芳 Liu Fang | 深圳科技集团 Shenzhen Tech | 王强 Wang Qiang | Follow-up | 15:20 | 68 | Yesterday 4:45 PM 昨天 16:45 | |
| 赵丽 Zhao Li | 广州贸易公司 Guangzhou Trade | 李娜 Li Na | Negotiation | 31:22 | 89 | Yesterday 10:20 AM 昨天 10:20 | |
| 孙浩 Sun Hao | 成都电子有限公司 Chengdu Electronics | 张伟 Zhang Wei | Discovery | 19:45 | 76 | 2 days ago 2天前 | |
| 周敏 Zhou Min | 杭州智能科技 Hangzhou AI Tech | 陈静 Chen Jing | Demo | 26:18 | 91 | 3 days ago 3天前 | |
| 吴晨 Wu Chen | 南京制造集团 Nanjing Manufacturing | 王强 Wang Qiang | Follow-up | 12:33 | 80 | 3 days ago 3天前 | |
| 郑华 Zheng Hua | 天津国际贸易 Tianjin Int'l Trade | 李娜 Li Na | Negotiation | 35:12 | 88 | 4 days ago 4天前 | |
| 孙杰 Sun Jie | 杭州电子商务 Hangzhou E-Commerce | 陈静 Chen Jing | Discovery | 19:45 | 76 | 5 days ago 5天前 | |
| 周敏 Zhou Min | 成都物流有限 Chengdu Logistics | 王强 Wang Qiang | Demo | 26:18 | 90 | 6 days ago 6天前 | |
| 吴静 Wu Jing | 重庆制造公司 Chongqing Manufacturing | 李娜 Li Na | Follow-up | 18:27 | 82 | 1 week ago 1周前 | |
| 徐强 Xu Qiang | 西安科技园 Xi'an Tech Park | 陈静 Chen Jing | Negotiation | 29:55 | 72 | 1 week ago 1周前 | |
| 朱丽 Zhu Li | 苏州工业 Suzhou Industrial | 王强 Wang Qiang | Discovery | 21:08 | 87 | 2 weeks ago 2周前 | |
| 何欣 He Xin | 武汉软件 Wuhan Software | 李娜 Li Na | Demo | 24:36 | 79 | 2 weeks ago 2周前 | |
| 马强 Ma Qiang | 长沙国际 Changsha International | 陈静 Chen Jing | Follow-up | 17:42 | 65 | 3 weeks ago 3周前 |
Company Name
• Consider using a pricing framework to present options systematically
• Practice handling objections with the "Feel, Felt, Found" technique
• Always confirm next steps with specific dates and actions before ending calls
Call Quality
Above average - Strong communication skills
Customer Engagement
High - Actively engaged throughout
Deal Probability
65% - Needs follow-up
Clear speech, minor accent detected but does not impede comprehension.
Smooth transitions between Chinese and English for technical terms.
Appropriate formality level and relationship building approach.
Clear comprehension throughout the conversation.
Payment terms explanation
Rep didn't fully explain deposit requirements and milestone structure.
Budget concern at 12:34
Customer mentioned "budget constraints" but rep moved on without addressing. Recommend discussing ROI and payment flexibility.
Full transcript will appear here after call analysis is complete...
本周销售代表表现概览 This week's sales rep performance overview
本周关键指标 Key metrics this week
通话总数 Calls Received
247
转化率 Conversion Rate
42%
点击查看详细指导建议 Click to view coaching recommendations
显示稳定增长 Showing steady growth
团队平均得分 Team average score
中英文切换流畅度 Chinese-English fluency
每通话平均次数 Per call average
回答问题的完整性 Answer thoroughness
每通话平均次数 Per call average
关系建立与文化理解 Guanxi & cultural awareness
专业与友好的平衡 Professional & friendly balance
✓ 优秀表现 - 团队在保持专业性和建立关系之间取得良好平衡 ✓ Excellent - Team maintains good balance between professionalism and rapport building
捕捉和解决率 Catch & resolution rate
通话数据分析与趋势 Call data analysis and trends
| 模式名称 Pattern Name | 类型 Category | 发现日期 Discovered | 出现次数 Frequency | 影响 Impact |
|---|---|---|---|---|
| Early Price Discussion | Negotiation | March 2024 | 247 calls | Positive |
| Technical Clarification | Discovery | February 2024 | 189 calls | Neutral |
| Competitor Comparison | Objection Handling | January 2024 | 156 calls | Critical |
| Decision Maker Engagement | Qualification | April 2024 | 312 calls | Positive |
| ROI Discussion | Value Proposition | March 2024 | 203 calls | Positive |
| Budget Constraints | Objection | February 2024 | 178 calls | Negative |
| Timeline Alignment | Closing | April 2024 | 267 calls | Positive |
| 短语 Phrase | 语言 Language | 使用频率 Frequency | 成功率 Success Rate | 情感 Sentiment |
|---|---|---|---|---|
| 我们能提供最好的 price "We can offer you the best price" | 中英混合 Mixed | 287 times | 78% | Positive |
| 让我帮您解决这个问题 "Let me help you solve this problem" | 中文 Chinese | 412 times | 85% | Positive |
| 这个 price 太贵了 "This price is too expensive" | 中英混合 Mixed | 234 times | 42% | Negative |
| 我们需要更多时间考虑 "We need more time to consider" | 中文 Chinese | 198 times | 55% | Neutral |
| Quality assurance 是我们的首要任务 "Quality assurance is our top priority" | 中英混合 Mixed | 345 times | 82% | Positive |
| 我们的 delivery time 很快 "Our delivery time is very fast" | 中英混合 Mixed | 267 times | 73% | Positive |
| 可以给我们 sample 吗？ "Can you provide us with samples?" | 中英混合 Mixed | 456 times | 68% | Positive |
| 我们需要看 contract 条款 "We need to review the contract terms" | 中英混合 Mixed | 189 times | 61% | Neutral |
| 有什么 discount 吗？ "Are there any discounts available?" | 中英混合 Mixed | 523 times | 64% | Neutral |
| 我们对您的 product 很感兴趣 "We are very interested in your product" | 中英混合 Mixed | 612 times | 91% | Positive |
上传和管理公司文档以供 AI 参考 Upload and manage company documents for AI reference
| 文档名称 Document Name | 类别 Category | 大小 Size | 上传日期 Upload Date | 操作 Actions |
|---|---|---|---|---|
|
产品目录_2024.pdf
Product_Catalog_2024.pdf
|
产品信息 Product Information | 2.4 MB | 2024-11-15 | |
|
价格表_Q4.xlsx
Pricing_Sheet_Q4.xlsx
|
价格政策 Pricing Policy | 856 KB | 2024-11-10 | |
|
公司介绍.docx
Company_Overview.docx
|
公司介绍 Company Overview | 1.2 MB | 2024-11-08 | |
|
销售流程手册.pdf
Sales_Process_Manual.pdf
|
销售流程 Sales Process | 3.1 MB | 2024-11-05 | |
|
出口合规指南.txt
Export_Compliance_Guide.txt
|
合规文件 Compliance | 124 KB | 2024-11-01 |
AVoice 专注于通过 AI 技术提升出口销售团队的通话质量和转化率 AVoice focuses on improving call quality and conversion rates for export sales teams through AI technology
适合个人用户和小型团队试用 Perfect for individuals and small teams to try out
适合成长中的销售团队 Perfect for growing sales teams
为大型出口企业量身定制 Tailored for large export companies
全球销售文化洞察 — 理解跨文化沟通差异，提升成单率 Global Sales Cultural Insights — Understanding cross-cultural communication to win more deals
了解不同文化中直接与间接沟通的差异，以及如何解读客户的"不"。 Understand differences between direct and indirect communication across cultures and how to interpret customer responses.
查看更多 View more认识等级制与平等文化中决策权的差异，了解谁有权做决定。 Recognize differences in decision-making authority between hierarchical and egalitarian cultures.
查看更多 View more了解不同市场在价格讨论时机与谈判预期上的文化差异。 Learn how pricing discussions and negotiation expectations differ across high-negotiation and low-negotiation cultures.
查看更多 View more了解在不同市场中应优先建立关系还是专注任务完成。 Discover whether to prioritize relationship-building or task-completion in different markets.
查看更多 View more理解不同文化中沉默的含义——是思考时间还是脱离信号。 Understand what silence means in different cultures—thinking time or disengagement signal.
查看更多 View more在全球市场中灵活调整表达丰富与含蓄的沟通风格。 Navigate between expressive and reserved communication styles across global markets.
查看更多 View more了解不同文化中客户何时以及如何提出异议——有些在开始就提，有些则在最后才说出来。 Learn when and how customers raise objections across cultures—some voice them early, others save them for the end.
查看更多 View more掌握不同市场的跟进沟通风格——从直接的行动号召到礼貌的正式措辞。 Master follow-up communication styles across markets—from direct CTAs to polite, formal phrasing.
查看更多 View more探索不同文化中建立信任的方式——从展示ROI、技术准确性到建立关系和人脉。 Explore how trust is established across cultures—from demonstrating ROI and technical accuracy to building relationships and networks.
查看更多 View more了解不同地区交易失败的常见原因——从缺乏ROI证明、沟通不畅到跟进节奏不当。 Learn common reasons deals fail across regions—from lack of ROI proof and miscommunication to poor follow-up timing.
查看更多 View more从销售通话中提取的关键分销商信息和行动项 Key distributor information and action items extracted from sales calls
活跃分销商 Active Distributors
24
需要关注 Needs Attention
7
待处理行动 Pending Actions
15
已解决 Resolved
42
| 分销商 Distributor | 问题/洞察 Issue/Insight | 行动步骤 Actionable Next Steps | 客户经理 Account Manager | 优先级 Priority | 状态 Status |
|---|---|---|---|---|---|
|
HQ
华强电子
Huaqiang Electronics
深圳
Shenzhen
|
型号 A IP 等级描述错误 Model A IP rating described incorrectly 声称为 IP67，实际为 IP54 Claimed IP67, actual is IP54 |
需要培训 Needs Training |
LN
李娜
Li Na
|
高 High | 进行中 In Progress |
|
HQ
华强电子
Huaqiang Electronics
深圳
Shenzhen
|
竞争对手提供 20% 折扣 Competitor offering 20% discount 型号 B 系列产品 Model B series products |
调查核实 Investigate |
CJ
陈静
Chen Jing
|
高 High | 待处理 Pending |
|
AB
ABC 贸易
ABC Trading
广州
Guangzhou
|
请求延长付款条款 Requesting extended payment terms 从 30 天延长至 60 天 From 30 to 60 days |
审查信用 Review Credit |
WQ
王强
Wang Qiang
|
中 Medium | 进行中 In Progress |
|
DE
DEF 电子
DEF Electronics
北京
Beijing
|
报告库存短缺 Reports stock shortage 型号 C 缺货 3 周 Model C out of stock for 3 weeks |
加急补货 Expedite Stock |
LN
李娜
Li Na
|
高 High | 已解决 Resolved |
|
GH
GHI 科技
GHI Tech
上海
Shanghai
|
请求产品培训 Requests product training 新产品线 D 系列 New D-series product line |
安排培训 Schedule Training |
CJ
陈静
Chen Jing
|
中 Medium | 待处理 Pending |
|
XY
鑫源科技XinYuan Tech
杭州Hangzhou
|
运输延迟Delivery delays 平均延迟 5 天Average 5 days late |
检查物流Check Logistics |
WQ
王强Wang Qiang
|
高High | 进行中In Progress |
|
ZW
智微电子ZhiWei Electronics
成都Chengdu
|
价格竞争力Price competitiveness issue 竞争对手价格低 15%Competitor 15% lower |
审查定价Review Pricing |
LN
李娜Li Na
|
中Medium | 待处理Pending |
|
MN 美诺科技MeiNuo Tech 武汉Wuhan |
质量投诉Quality complaints 产品 B 系列缺陷率高High defect rate in B series |
质检调查QA Investigation | CJ 陈静Chen Jing |
高High | 进行中In Progress |
JK 捷科电子JieKe Electronics 南京Nanjing |
市场推广支持Marketing support requested 需要展会赞助Needs trade show sponsorship |
市场审批Marketing Approval | WQ 王强Wang Qiang |
低Low | 待处理Pending |
PQ 普奇科技PuQi Tech 西安Xi'an |
新区域扩张New territory expansion 请求西北区域独家代理Requesting northwest exclusivity |
合同谈判Contract Negotiation | LN 李娜Li Na |
中Medium | 进行中In Progress |
RS 瑞盛电子RuiSheng Electronics 天津Tianjin |
技术文档缺失Missing technical documentation 需要中文版手册Needs Chinese manuals |
提供文档Provide Docs | CJ 陈静Chen Jing |
低Low | 已解决Resolved |
TU 天宇科技TianYu Tech 重庆Chongqing |
销售目标未达成Sales target not met Q3 仅完成 60%Q3 only 60% achieved |
业绩审查Review Performance | WQ 王强Wang Qiang |
高High | 进行中In Progress |
VW 威旺电子WeiWang Electronics 济南Jinan |
退货率高High return rate 退货率 8%8% return rate |
调查原因Investigate Cause | LN 李娜Li Na |
高High | 待处理Pending |
XZ 信卓科技XinZhuo Tech 郑州Zhengzhou |
合同续签Contract renewal due 下月到期Expires next month |
续约谈判Renewal Meeting | WQ 王强Wang Qiang |
中Medium | 进行中In Progress |
YZ 远志电子YuanZhi Electronics 合肥Hefei |
售后服务投诉After-sales complaints 响应时间过长Slow response times |
改进流程Improve Process | CJ 陈静Chen Jing |
中Medium | 已解决Resolved |
ZA 卓安科技ZhuoAn Tech 长沙Changsha |
产品认证延误Certification delays 3C 认证待办3C certification pending |
加速审批Expedite Approval | LN 李娜Li Na |
高High | 待处理Pending |
BC 宝诚电子BaoCheng Electronics 苏州Suzhou |
优秀业绩表彰Outstanding performance 超额完成 150%Exceeded 150% target |
奖励计划Reward Program | WQ 王强Wang Qiang |
低Low | 已解决Resolved |
CD 创达科技ChuangDa Tech 东莞Dongguan |
库存积压Excess inventory 旧型号 E 系列滞销Old E-series not moving |
促销方案Promotion Plan | WQ 王强Wang Qiang |
中Medium | 进行中In Progress |
EF 亿帆科技YiFan Tech 宁波Ningbo |
人员流失Staff turnover issue 技术人员离职率高High tech staff turnover |
HR 支持HR Support | CJ 陈静Chen Jing |
中Medium | 待处理Pending |
GH 国辉电子GuoHui Electronics 佛山Foshan |
新产品反馈New product feedback F 系列市场反响好F-series well received |
扩大供应Increase Supply | LN 李娜Li Na |
低Low | 已解决Resolved |
IJ 杰讯科技JieXun Tech 厦门Xiamen |
跨境物流问题Cross-border logistics 海关清关延误Customs clearance delays |
联系报关Contact Customs | WQ 王强Wang Qiang |
高High | 进行中In Progress |
KL 凯利电子KaiLi Electronics 青岛Qingdao |
季度目标达成Quarterly target achieved 提前完成 Q4Q4 completed early |
表彰奖励Recognition | CJ 陈静Chen Jing |
低Low | 已解决Resolved |
MO 明欧科技MingOu Tech 大连Dalian |
系统对接需求System integration needed ERP 系统对接ERP integration request |
技术支持Tech Support | WQ 王强Wang Qiang |
中Medium | 待处理Pending |
NP 诺普科技NuoPu Tech 温州Wenzhou |
信用额度申请Credit limit increase requested 从 50 万提升至 100 万From 500K to 1M |
财务审批Finance Approval | LN 李娜Li Na |
中Medium | 进行中In Progress |
显示 Showing 1 到 to 5 共 of 24 条结果 results
连接您的销售工具和平台 Connect your sales tools and platforms
自动同步通话记录和录音 Automatically sync call recordings and logs
将通话洞察推送到 CRM 记录 Push call insights to CRM records
同步联系人和交易数据 Sync contacts and deal data
接收通话摘要和提醒 Receive call summaries and alerts
从 Teams 通话导入录音 Import recordings from Teams calls
将通话与会议自动关联 Auto-link calls with meetings
连接到 5000+ 个应用和工具 Connect to 5000+ apps and tools
分析微信语音和视频通话 Analyze WeChat voice and video calls
导入 WhatsApp Business 通话 Import WhatsApp Business calls
分析 Line 语音通话（日本/泰国） Analyze Line voice calls (Japan/Thailand)
导入 Telegram 语音通话 Import Telegram voice calls
1
活跃集成 Active Integrations
247
本周同步 Synced This Week
11
可用集成 Available